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OUR STORE POLICIES

We started Ready Aquarium with one purpose in mind: to provide a fair, fulfilling, and entertaining experience for our guests. A place where we can exchange our expertise of the aquarium hobby and assist one another in this costly shrimp keeping hobby.
To assist us build our enthusiasm together, we established the powder food line. We run our company with the same beliefs, knowing that greater service equals satisfied consumers.
Please have a look at our store policies below and contact us if you have any questions!

PRIVACY POLICY

Your Data is Secure

  1. Collection of Personal information
    We'll use the information you give us.
    When you interact with our Service, contact us, utilise our services, create an account, subscribe, share, produce reviews, sign up to get offers or emails from us, or purchase our items, ReadyAquarium will gather personal data from you directly.
    We get information in an indirect manner.
    We may get personal data about you from third-party affiliates or partners, as well as marketing organisations who provide us with such data as part of their agreement with us.
    We may combine this information with information we already have about you. Contact information (such as an email address) and previous purchase history or interests are examples of data that might be collected.
    Data is gathered automatically.
    When you use our Service, we automatically collect information about you through the use of cookies and other similar technologies.

  2. Categories of Personal Information and Purpose for Collection
    ReadyAquarium collects the following categories of personal information: (1) contact information including your name, email address, street address, city, state, zip code; (2) authentication information, including the user name and password that you use to register an account on the Site; (3) financial information for payment processing purposes; (4) comments, reviews, suggestions; (5) personal characteristics including age, date of birth, gender, marital status, and nationality; (6) personal preferences including product preferences, online preferences, and interests; (7) online behavior information including online activity, preferences, and time spent viewing features; and (8) IP address or mobile network information.
    ReadyAquarium only collects and processes the minimum amount of personal information from you that is necessary to the purposes of our information processing activities and retains such information only if required to fulfill such purposes. Our information processing activities include conducting our business, customer communications and support, user verification, payment processing, shipping, quality management services, Site maintenance and improvements, and complying with legal requirements. Where applicable, if ReadyAquarium intends to further process your personal information for a purpose other than that for which the personal information was initially collected, ReadyAquarium shall, prior to such processing, provide you with any relevant information on such additional purpose, and, to the extent required by applicable law, obtain your consent for this.

  3. Financial Information
    We use third party processors to collect payment information, such as a valid credit card number, type, expiration date or other financial information, to process payments for customer transactions. This information is required to be submitted as part of our checkout process. We do not have access to any of this financial information; it is submitted directly to our third-party payment processing company (the “Payment Processor”), which uses the information to process your payment. The use and storage of that information is governed by the Payment Processor’s applicable terms of service and privacy policy.

  4. Disclosure of Personal Information
    ReadyAquarium does not trade, rent, or sell your personal information to third parties. We may share or disclose your personal information for the following limited purposes:
    Third Parties Providing Services on Our Behalf. We may share information with Service Providers, such as the Payment Processor, who perform services and functions on our behalf to support our interactions with you. These Service Providers may assist with technical operation of our Site, provide analytics, process orders, transactions and payments, or provide customer service. We may also share non-identifying information, such as aggregate statistics or usage information, with third parties.
    Your Consent to Have Your Personal Information Shared. In connection with your use of the Site, you may be asked to opt-in to receive informational or marketing offers, or to otherwise consent to the sharing of your information with a third party, including social networking sites such as Facebook, Instagram, or Youtube. If you agree to have your personal information shared with a third party, your personal information will be disclosed to the third party and will be subject to the privacy policy and business practices of that third party.
    Legal Disclosure. We may transfer and disclose information, including your personal information, usage information and device identifier, (including IP address), to third parties to comply with a legal obligation; when we believe in good faith that the law requires it; at the request of governmental authorities conducting an investigation; to verify or enforce our agreements, terms of use, or other applicable policies; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of third parties, visitors to our Site, or the public.

  5. Do Not Track Signals, Cookies and Other Technologies
    We may use cookies, web beacons, pixel tags, mobile analytics software, log files, or other technologies to collect certain information about your online activity and interactions with our emails, online and mobile advertisements, and to allow us to keep track of analytics and certain statistical information that enables ReadyAquarium to improve our services and provide you with more relevant content and advertising offered by ReadyAquarium, or through or linked from our services. You may, however, disallow receiving cookies at any time through your web browser. It is not our intention to use cookies to retrieve information that is unrelated to our Site or your interaction with our Site. At this time, we do not respond to browser “do not track” or “DNT” signals.

  6. Special Notice For Canadian Residents
    In compliance with Canadian law, we provide Canadian consumers with access to the personal information collected about them upon request. "Personal information" means "information about an identifiable individual."
    Request to Access. You may submit a request to obtain a copy of or access to the personal information that ReadyAquarium has collected on you including what the information is, how it’s been used, and who it’s been disclosed to. Your personal information may no longer be available because it has been destroyed, erased, or made anonymous in accordance with ReadyAquarium’s information retention policies in which case we will provide you with the reasons why the personal information no longer exists where possible.
    Request to Correct. You may correct or update your personal information at any time by logging into your account or by contacting us.
    Request to Withdraw Consent. If at any time you wish to stop receiving communications from us, please just let us know by updating your settings, using the unsubscribe feature in the marketing email you received, or by contacting us. In your correspondence to us, please indicate that you wish to “unsubscribe.” If you wish to otherwise withdraw your consent to ReadyAquarium’s collection, use, or disclosure of your personal information, you may do so at any time by contacting us.
    To make any of the above requests, you can contact ReadyAquarium at info at readyaquarium dot com or by mail at the address provided below. If you choose to submit a request, you must provide us with enough information to identify you in order to comply with your request. ReadyAquarium will only use the information it receives to respond to your request. ReadyAquarium will not be able to disclose information if it cannot verify that the person making the request is the person about whom we collected information, or someone authorized to act on such person’s behalf.

  7. Linked Sites
    The Site may contain links to third-party owned or operated websites, including, without limitation, social media websites (each a “Linked Site”), as a convenient method of accessing information that may be useful or of interest to you. This Policy and the practices that we follow under this Policy do not apply to Linked Sites. We are not responsible for the content, accuracy, or opinions expressed on any Linked Site or for the privacy practices or security standards used by third parties on such Linked Sites. These Linked Sites have separate privacy and data collection practices, and we have no responsibility or liability relating to them.
    You understand and agree that by clicking on a link to a Linked Site, you have left our Site and this Policy, as stated on the Site, is no longer in effect.

  8. User Content
    Some features of the Service may now or in the future allow you to provide content, such as written comments or reviews, or interactive responses to content such as quizzes, to be published or displayed on public areas of the Site (“User Content”). Be careful about giving out information in public areas of the Service, such as commenting on our blog. The information you share in public areas may be viewed by any user of the Service. We cannot control the actions of other users of the Site with whom you may choose to share your User Content.

  9. Opting Out of Emails
    When you register, subscribe, create an account, sign up to receive offers or emails from us, or otherwise communicate with us through our Service, you may “opt out” of receiving future communications from us for direct marketing purposes by indicating that you decline such communications. You may choose to have your name taken off of our email list after you have registered or provided additional information by emailing us at info at readyaquarium dot com.

  10. Security of Your Information
    If you choose to provide us with your personal information, you understand that we are transferring it to ReadyAquarium’s locations and systems in Canada or to the locations and systems of ReadyAquarium’s service providers around the world. ReadyAquarium has safeguards and security controls in place to protect your personal information. This includes appropriate technical and organizational measures to protect the personal information (i) from accidental or unlawful destruction, and (ii) loss, alteration, unauthorized disclosure of, or access to the data. Please be advised, however, that while we take reasonable security measures to protect your personal information, such measures cannot be guaranteed to be secure. ReadyAquarium cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your personal information.

  11. The security of your ReadyAquarium website account relies on your protection of your user profile information. You are responsible for maintaining the security of your user profile information, including your password and for all activities that occur under your account. You may not share your password with anyone. We will never ask you to send your password or other sensitive information to us in an email, though we may ask you to enter this type of information on a ReadyAquarium Site. Any email or other communication purporting to be from one of our websites requesting your password or asking you to provide sensitive account information via email, should be treated as unauthorized and suspicious and should be reported to us immediately by using the “Contact Us” feature of our website. If you believe someone else has obtained access to your password, please change it immediately by logging in to your account and report it immediately by using the “Contact Us” feature of our website or by emailing info at readyaquarium dot com

  12. Consent to Processing & International Transfers
    ReadyAquarium is a global business and may process, transfer, and store information about users of the Service on servers located in a number of countries, including the United States. As a result, your personal information may be subject to data protection and other laws that may differ from your country of residence. Your personal information may be disclosed in response to inquiries or requests from government authorities or to respond to judicial processes in the countries in which we operate. By using the Service, or by providing us with any information, you consent to the collection, processing, maintenance, and transfer of such information in and to Canada and other applicable territories in which the privacy laws may not be as comprehensive as, or equivalent to, those in the country where you reside or are a citizen

  13. Changes to the Privacy Policy
    We may amend this Policy from time to time. Use of information we collect now is subject to the Policy in effect at the time such information is used. If we make changes in the way we collect or use information, we will notify you by posting an announcement on the Site or sending you an email. A user is bound by any changes to our Policy when he or she uses the Services after such changes have been first posted.

  14. How to Contact Us
    We want to assure you that ReadyAquarium is dedicated to protecting the confidentiality and security of your personal information. Please feel free to contact us at any time if you have any questions or comments about this Policy.

RETURNS AND REFUNDS

How It Works

  1. Refunds We understand that sometimes plans change. However, please note that a 3% charge of the order amount will be deducted for refunds and cancellations to cover processing fees.

  2. Holiday Shipping Cutoffs
    Standard Shipping- Order with standard shipping by 12/11 at 11:59pm PT.
    Priority Shipping - Order with priority shipping by 12/16 at 11:59pm PT.
    Day Shipping- Order with standard shipping by 12/18 at 11:59pm PT.
    International - Order by 12/6 at 11:59pm PT.

  3. Domestic Shipping
    Once your order ships, it will arrive in 3-7 business days with standard ground shipping..
    If shipped with expedited shipping, your order will arrive in a 3-4 business days delivery window with Canada Post Priority, and 2 business days delivery window with UPS 2-Day.
    Large orders may be shipped through UPS Ground. You will receive a shipping confirmation email to track your package in 1-3 business days.

  4. Order Processing
    Orders placed through our website normally ship within 1-3 business days. On rare occasions or during exceptionally busy times, we do experience stockouts, which can cause a longer delay in an order. If this happens we will do our best to contact you promptly.

  5. International Shipping
    International shipping is done through CP Priority Mail and shipping rates are calculated at checkout based on your country and order size. We currently ship to USA, Mexico, the United Kingdom, Germany, Australia, New Zealand, Hong Kong, Japan, and Korea.
    For orders shipping to USA, Ready Aquarium might be able to handle duties & taxes for the customer. Your shipping costs will include an international processing fee that is included in the shipping line-item on your receipt. If your order is held at customs and you are required to pay for duties and taxes, please contact us . For other international orders, please note we are not responsible for any additional duties or tariffs that may be accumulated upon arrival to the destination country.

  6. Returns
    We understand that every tank is different, we're happy to help you find a replacement powder that your fish or shrimp will absolutely love.
    If we're not a great match, no hard feelings! We'll refund your order!
    If you're not 100% satisfied with your Ready Aquairum products, please contact us within 30 days of your order delivery date!

COPYRIGHT NOTICE

Copyright © Ready Aquarium 2022 All Rights Reserved

All files and information contained in this Website or Blog are copyright by Ready Aquarium, and may not be duplicated, copied, modified or adapted, in any way without our written permission. Our Website or Blog may contain our service marks or trademarks (PÚDR ™) as well as those of our affiliates or other companies, in the form of words, graphics, and logos.

 

Your use of our Website, Blog or Services does not constitute any right or license for you to use our service marks or trademarks, without the prior written permission of Ready Aquarium.

 

Our Content, as found within our Website, Blog and Services, is protected under Canadian and foreign copyrights. The copying, redistribution, use or publication by you of any such Content, is strictly prohibited. Your use of our Website and Services does not grant you any ownership rights to our Content.

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